We are excited to announce that Vestwell has acquired Accrue 401k. As a result, plans previously administered by Accrue have transitioned to Vestwell, a leading retirement platform known for its modern technology and excellent service.
Feel free to review the frequently asked questions below for essential details regarding this transition.
If you have specific questions about your new Vestwell account, the Vestwell Help Center has the latest resources to help you manage your plan and find answers quickly.
General questions about this transition
Why did this transition happen?
Vestwell entered into an agreement to acquire the 401(k) business from Accrue to consolidate retirement administration services. This move combines your plan's previous features with Vestwell's modern retirement platform and provides your plan with continued dedicated support and advanced technology.
Why did Accrue select Vestwell?
After an extensive review of leading retirement providers, Accrue selected Vestwell as the new home for your company’s retirement plan and the partner best equipped to uphold that commitment.
Vestwell is a trusted modern savings platform powering retirement, education, emergency savings, and more for over 350,000 employers as well as state programs, advisors, and leading financial institutions.
With this move, your plan has gained access to Vestwell’s enhanced digital tools, multilingual support, compliance and administration services, and a broad suite of workplace savings benefits.
When did the transition take place?
The transition from Accrue to Vestwell occurred between March 4 and May 6.
Was my 401(k) plan closed?
No. Your existing 401(k) plan was not terminated. It simply moved to Vestwell, which now manages recordkeeping, compliance, and participant services. Your plan’s assets were transferred securely to the new platform.
Was there any action required to transfer my plan?
No action was required. You should have received information from Vestwell for your review, including registration instructions for the Vestwell platform and details on customary blackout periods during the transfer of your plan assets.
If you have any questions, contact the Vestwell team for dedicated support.
Plan details and administration
Did I need to re-register or create a new account?
Yes. All administrators and participants should have received registration instructions directly from Vestwell on how to access the new 401(k) portal. You will need to create new Vestwell credentials and register for the platform.
Was my payroll integration affected?
No, your payroll provider is still available. Vestwell has integrations with all the same payroll providers that Accrue supports today. Through their nearly 200 payroll connections, they deliver a secure, modern, and connected retirement experience for employers and employees alike.
Plans with certain payroll providers may need to reestablish their connection, but detailed instructions will be provided by Vestwell as needed.
Are my plan features (e.g., matching, vesting schedule) the same?
Yes. Vesting schedules, employer match formulas, eligibility requirements, and other core plan design features were part of your official plan document and did not change as a result of the administrative transfer. Vestwell is administering your plan according to the terms of your previous plan document.
However, with Vestwell you have expanded flexibility with your plan design choices as your needs evolve.
Did my fees increase as a result of this transition?
No. Your plan pricing remained the same as your previous plan fees with Guideline and Accrue.
For new plan pricing, see here.
Did our plans investment lineup change?
No. Your plan investment lineup did not change during the transition. However, at Vestwell, employers also have access to over 19,000 funds, as well as additional investment options, including self-directed brokerage accounts. These accounts allow employees to invest their retirement savings in a broad range of assets via a linked external brokerage account.
Does Vestwell support legally related groups and multi-EIN businesses?
Yes. Vestwell supports retirement plans that cover multiple business entities under different Employer Identification Numbers (EINs) in varying locations, such as franchises.
Do employees have access to a mobile app?
Yes. Vestwell offers a mobile savers app. Anything employees can do on their web portal, they can do on the mobile app.
Support and additional info
Who do I contact for support?
All plan administration and participant support is now being handled by Vestwell. Vestwell offers personalized, responsive support in 240+ languages. Plus, you and your team have access to 24/7 AI chat assistance for instant answers.
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Where can I learn more about Vestwell?
You can find out more about Vestwell at their website, www.vestwell.com, or search their Help Center for specific questions and FAQs.
For additional information related to this transition, you can view Vestwell’s transition hub.