If you have questions about your Accrue account, our Customer Success team would be happy to assist you.
You can also search our Help Center for answers to common questions.
Hours of operation
Monday - Friday, 9 am - 7 pm ET (6 am - 4 pm PT). Our team will be unavailable during certain holidays.
Holiday closures
Holiday closures
January 1 | New Year's Day |
January 20 | Martin Luther King Jr. Day |
February 17 | Presidents Day |
May 26 | Memorial Day |
June 19 | Juneteenth |
July 4 | Independence Day |
September 1 | Labor Day |
November 11 | Veterans Day |
November 27 | Thanksgiving |
December 25 | Christmas Day |
Account verification
For security verification, please be prepared to answer questions about yourself or the plan and have your account number handy.
Where to locate your account or plan number
401(k) participants:
Single account: Your account number is displayed at the top of the Home page of your dashboard.
Multiple accounts: Each account has a unique account number. Find them by clicking on the Accounts button in the main menu, then navigate to your desired account. The account number will be displayed toward the top of the page.
Plan sponsors/administrators:
Click on your company name in the main menu. Your plan number is listed within the dropdown menu.
How to contact support
If your plan is still with Accrue
Our contact form is a fast and easy way to reach us by email. It collects the information our team needs upfront to quickly identify your account and get your request to the right people.
401(k) participants & employees | General assistance:
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401(k) sponsors & administrators | Active plans:
Onboarding plans (before first contributions):
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If your plan has transitioned to Vestwell
Once your plan has been transferred to Vestwell, all plan administration and participant support will be handled by Vestwell.
Vestwell offers personalized, responsive support in 240+ languages. Plus, you and your team will have access to 24/7 AI chat assistance for instant answers.
Vestwell employer support: |
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Vestwell saver support: |
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